Top HR technology trends for 2020

As the second decade of the 21st century winds to a close, the onward march of digital technologies and data continues unabated. Digitalization has had — and continues to have — a far-reaching impact on how work gets done, how customers and companies engage and interact, and how new revenue streams are created. And given the increasing strategic importance of HR, it is far from untouched by this transformation.

👉Is HR going digital?

In recent years, HR technology has had a definitive impact on how people are managed. The past two years in particular have seen the emergence of a number of startups working on technology for HR, and this is likely to continue and gather momentum in 2020. Given the intensifying war for talent, 🔗HR professionals will need to put in their best to improve employee engagement and productivity. The focus areas for the future will include three Es: efficiency, effectiveness and employee experience.

👉Data and analytics are helping to reimagine HR

When it comes to HR technology trends, enormous opportunities to improve innovation, agility and productivity through ability to collect precise information on work and workforces. According to a report from Accenture, titled “PUTTING TRUST TO WORK — Decoding Organizational DNA: Trust, Data and Unlocking Value in the Digital Workplace”, 2020 will see analytics go beyond mere dashboards and reporting to prediction and prescription too. Data analytics will identify factors critical to successful hires, which will be incorporated in job descriptions. The focus of rewards and incentives too will move to those that offer the highest engagement and retention.

👉Recruitment is getting digitalized

Basic functions handled by HR professionals looking at recruitment will be a thing of the past. From analyzing CVs and using video-enabled platforms, there will now be an integrated network of connected HR technology offering a personalized experience to candidates at stages such as talent attraction, applicant tracking and overall candidate experience. Artificial Intelligence (AI) and machine learning (ML) will look to match candidates with organizational culture, using data from past high-performers.

👉Virtual assistants will become commonplace

Chatbots are encountered more often than actual humans, another key HR technology trend. Their usage is only set to rise further, with sentiment analysis, AI and ML helping to solve up to 40% of employee queries. Soon enough, these will evolve further to virtual assistants that are more human in their working style and are mindful of sentiments in their conversations. The day is not far when there could be a Siri-like presence in HR!

👉Machine learning will enhance HR operations

Among the next big 🔗HR technology trends will be robotics process automation (RPA). AI and ML will help to simplify repetitive tasks, which will be handled through RPA. Payroll experts will use inputs from RPA bots to understand monthly trends, uncover possible inaccuracies, and take more strategic decisions. Documentation too will be simplified through bots relying on Optical Character Recognition (OCR). The future team of HR professionals will see an increasing presence from technology-driven and conversant individuals.

👉Augmented Reality will drive training

Augmented Reality (AR) will soon become a key HR technology, playing an increasing role in training employees by blending physical and digital experiences. Immersive training will leverage Virtual Reality (VR) and Extended Reality (XR) to train:

As the year 2020 rolls on, HR technology startups will continue to offer new, specialized solutions that integrate with existing HR management systems. From RPA and data analytics to AR, VR and XR, organizations will do what it takes to manage their most important resource — their people.

Originally published at on January 15, 2020.

Human Resource Professional. Passionate about Human Resources. Writing has always been a passion with strong interest in talent management & HR Industry.

Human Resource Professional. Passionate about Human Resources. Writing has always been a passion with strong interest in talent management & HR Industry.